The Box Office is located on the right as you enter Cherokee High School South. For directions, please click here.


2. Do you do refunds or exchanges? What if it is an emergency situation?

It is the policy of the Cherokee Drama Guild that all sales are final and refunds and exchanges are not permitted under any circumstances. This policy will be strictly enforced.


3. I just bought my tickets, when will I receive them?

Tickets are always held at the WILL CALL table on the night of the performance


4. Why do you ask for my telephone number when I purchase tickets?

We need every patron's telephone number to contact them in the event that there is a problem with their ticket order or with the scheduled event.


5. How come when I'm buying tickets and I step away from my computer for a few minutes I have to start over?

If the user does not proceed with the ordering process from screen to screen within 5 minutes, the system logs the user out. This is done both as a security measure and as a means of making sure individuals are not tying up "unsold seats".


6. My credit card was charged, but I have not received my tickets. What do I do?

Tickets are always held at the WILL CALL table on the night of the performance

9. Why is the internet ticketing system "offline for maintenance"?

Periodically (like all web sites) the software which runs our site needs to be updated. The maintenance period usually lasts only about an hour or so. We apologize for any inconvenience.


Concession Information

10. Do you offer food and beverage service prior to and during the performances?

Yes, we offer reasonably priced snacks and light beverages prior to and during intermission of each show.


11. What kind of food and beverages do you offer?

We offer a variety of candy, chips/crackers, cookies, pretzels, sodas, juices, and bottled water.


12. Why are you so strict about bringing food and beverages into the theater?

It is the theater's policy not to allow any food or drink into the performance area. There are several reasons for this policy. The first is that food and beverage items can do serious damage to the carpets and the seats within the theater. Also, if any beverage - even water - is accidentally spilled, it would roll down the aisles between the seats and could damage someone else's personal belongings (coat, handbag, etc.) . The last reason relates to simple courtesy. It is very distracting to performers and other patrons when individuals are eating or drinking during a performance.

General Theater Information

13.What time does the show start?

Evening performances generally begin at 7:30 p.m. This is by no means absolute however, we encourage you to check back on this website. The lobby is open 1 hour before show time and you may begin seating about 1/2 hour before show time.


14. How many seats do you have?

Approximately 1500 seats.


15. Is there an intermission?

Most shows have an intermission, but not always.